ACSI: full-service MVNOs US 2023

AT&T's Cricket Wireless and T-Mobile's Metro had the joint highest score in a recent customer satisfaction survey of full service mobile virtual network operators (MVNOs) in the United States. Charter Communications' Spectrum Mobile was the third highest rated MVNO.

American customer satisfaction index scores for full-service mobile virtual network operators in the United States from 2020 to 2023*

Characteristic	Cricket Wireless (AT&T)	Metro by T-Mobile	Spectrum Mobile (Charter Communications)	Xfinity Mobile (Comcast)	Boost Mobile (Dish Network)
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Release date

May 2023

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Region

United States

Survey time period

2020 to 2023

Supplementary notes

The source adds the following information: 'ACSI survey data are used as inputs to the Index’s cause-and-effect econometric model, which estimates customer satisfaction as the result of the survey-measured inputs of customer expectations, perceptions of quality, and perceptions of value. The ACSI model, in turn, links customer satisfaction with the survey measured outcomes of customer complaints and customer loyalty.'
Satisfaction index was not measured for Spectrum Mobile in 2020.

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