Share of organizations satisfied with CX capability worldwide in 2021

Published by
Valentina Dencheva,
Aug 24, 2023
In 2021, 45.7 percent of professionals worldwide revealed that they are entirely satisfied with their organizations' current CX capability. During the survey, 44.5 percent of organizations stated that they perceive customer experience as a primary competitive differentiator.

Share of organizations fully or partially satisfied with their current customer experience (CX) capability worldwide in 2021

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Release date

September 2021

Region

Worldwide

Survey time period

May and June, 2021

Number of respondents

1,359 professionals

Method of interview

Questionnaire

Supplementary notes

To retrieve the data, select the 1.2 question.
This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements? ... Our organization is very satisfied with our current CX capability."

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