Better customer service turned out to be a common reason for favoring traditional banks over online banks in Chile, according to a survey carried out in April 2022. More than six out of 10 respondents agreed that traditional banks provide better customer service. The same number of respondents agreed that they enjoy personally visiting the branch and being advised by professionals. Similarly, 61 percent of the respondents said that they would use an online bank but worry about how to deposit cash into it. With traditional banks closing, however, more than half of the respondents would consider switching to an online bank.
Consumer attitudes towards traditional and online banks in Chile in 2022
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Paysafe Group. (June 29, 2022). Consumer attitudes towards traditional and online banks in Chile in 2022 [Graph]. In Statista. Retrieved May 11, 2024, from https://www.statista.com/statistics/1091471/consumer-opinion-traditional-neobank-chile/
Paysafe Group. "Consumer attitudes towards traditional and online banks in Chile in 2022." Chart. June 29, 2022. Statista. Accessed May 11, 2024. https://www.statista.com/statistics/1091471/consumer-opinion-traditional-neobank-chile/
Paysafe Group. (2022). Consumer attitudes towards traditional and online banks in Chile in 2022. Statista. Statista Inc.. Accessed: May 11, 2024. https://www.statista.com/statistics/1091471/consumer-opinion-traditional-neobank-chile/
Paysafe Group. "Consumer Attitudes towards Traditional and Online Banks in Chile in 2022." Statista, Statista Inc., 29 Jun 2022, https://www.statista.com/statistics/1091471/consumer-opinion-traditional-neobank-chile/
Paysafe Group, Consumer attitudes towards traditional and online banks in Chile in 2022 Statista, https://www.statista.com/statistics/1091471/consumer-opinion-traditional-neobank-chile/ (last visited May 11, 2024)
Consumer attitudes towards traditional and online banks in Chile in 2022 [Graph], Paysafe Group, June 29, 2022. [Online]. Available: https://www.statista.com/statistics/1091471/consumer-opinion-traditional-neobank-chile/