View of consumers about obstacles for online shopping in Germany 2022

Published by
Kasia Davies,
Mar 10, 2023
In 2022, around 33 percent of consumers in Germany said that a bad review left on social media would dissuade them from making an online purchase. For 28 percent, it was delivery fees that put them off ordering items online.

Which of the selected criteria most discourages you from making purchases on the internet?

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Release date

March 2023

Region

Germany

Survey time period

May 30 to July 26, 2022

Age group

18-70 years

Special properties

monthly online shoppers

Method of interview

Online survey

Supplementary notes

10 most important criteria cited as drivers for online shopping (out of 16 criteria).

The source provides no exact information on the number of respondents.

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