Rakuten Insight in 2023 on social commerce in Malaysia, 64 percent of the respondents who have never shopped on social media before said that they preferred to purchase products from official websites or physical stores. Another 50 percent said they didn't trust the process of buying products via social media.
According to a survey conducted by Leading reasons for not purchasing items via social media in Malaysia as of February 2023
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Rakuten Insight. (March 15, 2023). Leading reasons for not purchasing items via social media in Malaysia as of February 2023 [Graph]. In Statista. Retrieved April 30, 2024, from https://www.statista.com/statistics/1375407/malaysia-reasons-to-not-purchase-from-social-commerce/
Rakuten Insight. "Leading reasons for not purchasing items via social media in Malaysia as of February 2023." Chart. March 15, 2023. Statista. Accessed April 30, 2024. https://www.statista.com/statistics/1375407/malaysia-reasons-to-not-purchase-from-social-commerce/
Rakuten Insight. (2023). Leading reasons for not purchasing items via social media in Malaysia as of February 2023. Statista. Statista Inc.. Accessed: April 30, 2024. https://www.statista.com/statistics/1375407/malaysia-reasons-to-not-purchase-from-social-commerce/
Rakuten Insight. "Leading Reasons for Not Purchasing Items via Social Media in Malaysia as of February 2023." Statista, Statista Inc., 15 Mar 2023, https://www.statista.com/statistics/1375407/malaysia-reasons-to-not-purchase-from-social-commerce/
Rakuten Insight, Leading reasons for not purchasing items via social media in Malaysia as of February 2023 Statista, https://www.statista.com/statistics/1375407/malaysia-reasons-to-not-purchase-from-social-commerce/ (last visited April 30, 2024)
Leading reasons for not purchasing items via social media in Malaysia as of February 2023 [Graph], Rakuten Insight, March 15, 2023. [Online]. Available: https://www.statista.com/statistics/1375407/malaysia-reasons-to-not-purchase-from-social-commerce/