In Italy, e-commerce managers gave insight into foreseen investments on customer relations and customer services in 2023. More than half stated they plan on new investments on the services. Only about seven percent plan on making high investments, while more than ten percent do not foresee any investments in their customer services.
Share of e-commerce managers planning to invest in CRM and customer service in Italy in 2023
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Other statistics that may interest you Digital payment types in Italy
Market share
7
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Penetration
6
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Biggest brands
7
- Premium Statistic Biggest international and domestic payment card schemes in Italy 2016-2022
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Users
5
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Transaction value
5
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Number of transactions
5
- Premium Statistic Annual number of credit card transactions in Italy 2000-2022, per capita
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Miscellaneous
7
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Further Content: You might find this interesting as well
Casaleggio Associati. (April 18, 2023). Share of e-commerce managers planning to invest in CRM and customer service in Italy in 2023 [Graph]. In Statista. Retrieved May 05, 2024, from https://www.statista.com/statistics/1422832/italy-ecommerce-investment-in-crm-systems/
Casaleggio Associati. "Share of e-commerce managers planning to invest in CRM and customer service in Italy in 2023." Chart. April 18, 2023. Statista. Accessed May 05, 2024. https://www.statista.com/statistics/1422832/italy-ecommerce-investment-in-crm-systems/
Casaleggio Associati. (2023). Share of e-commerce managers planning to invest in CRM and customer service in Italy in 2023. Statista. Statista Inc.. Accessed: May 05, 2024. https://www.statista.com/statistics/1422832/italy-ecommerce-investment-in-crm-systems/
Casaleggio Associati. "Share of E-commerce Managers Planning to Invest in Crm and Customer Service in Italy in 2023." Statista, Statista Inc., 18 Apr 2023, https://www.statista.com/statistics/1422832/italy-ecommerce-investment-in-crm-systems/
Casaleggio Associati, Share of e-commerce managers planning to invest in CRM and customer service in Italy in 2023 Statista, https://www.statista.com/statistics/1422832/italy-ecommerce-investment-in-crm-systems/ (last visited May 05, 2024)
Share of e-commerce managers planning to invest in CRM and customer service in Italy in 2023 [Graph], Casaleggio Associati, April 18, 2023. [Online]. Available: https://www.statista.com/statistics/1422832/italy-ecommerce-investment-in-crm-systems/