Planned support to be offered by GenAI for new GBS organizations worldwide 2023

Published by Statista Research Department, Jan 30, 2024
In 2023, the most popular planned support to be offered by generative artificial intelligence (GenAI) for new Global Business Service (GBS) organizations was business intelligence and analytics. Almost 70 percent of GBS leaders stated this as their answer. None of the respondents planned to use GenAI when it came to product launch support.

Planned support to be offered by generative artificial intelligence (GenAI) for new Global Business Service (GBS) organizations worldwide in 2023

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Release date

December 2023

Region

Worldwide

Survey time period

2023

Number of respondents

GBS leaders

Supplementary notes

Methodology was not provided by the source.
Respondents were asked: "What type of new SSO/GBS services do you plan to offer support by Generative AI?"
Multiple answers were possible.

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