Digital banking satisfaction Indonesia 2023

Published by Lucas Romero, Feb 16, 2024

A 2023 survey conducted in Indonesia revealed that around 52 percent of respondents from Gen Y were quite satisfied with their experience of digital banking, while only around three percent reported being very dissatisfied. Meanwhile, 35 percent of Gen Z said they were very satisfied with their current digital banking experience.

Customer satisfaction with digital banking in Indonesia as of July 2023

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Release date

September 2023

Region

Indonesia

Survey time period

July 2023

Number of respondents

1,946 respondents

Special properties

among snapcart users who have done online transactions before

Method of interview

Online survey

Supplementary notes

The survey was conducted among:

981 respondents aged 26 years old and younger (Gen Z) 

965 respondents aged 27 to 42 years (Gen Y)

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Overview

6

Online banking

4

Mobile banking

4

Usage

5

Digital banks

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Consumer perspective

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Topics

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