Italy: AI technologies implementation plan 2023

As of 2023, artificial intelligence (AI) did not yet play a major role in Italy's local public administration institutions' digital transformation, having only five percent of the companies reported already using one of the listed technologies. Nevertheless, in the next three years, around 64 percent of the respondents expect intelligent data processing, and nearly half expect Natural language processing, chatbots, and virtual assistants to be adopted by 2026. Intelligent RPA (Robotic process automation) was the least popular one, having about 78 percent of the PAs reporting no interesting in the technology.

Which of the following Artificial Intelligence (AI) technologies do you use/plan to adopt within 3 years in your institution?

Characteristic	Not used and not planned	Expected within 3 years	Already in use
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Release date

December 2023

More information

Region

Italy

Survey time period

June 29 to August 8, 2023

Number of respondents

207 respondents

Method of interview

Online survey

Supplementary notes

The question was phrased by the source as follows: "Quali delle seguente tecnologie di AI utilizzate/pianificate di adottare entro 3 anni nel vostro ente?"

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