U.S. banking channels 2015

This statistic provides information on the usage of different means to access banking services in the United States from 2012 to 2015. During the survey period, it was found that 71 percent of U.S. adults accessed banking services online in 2015.

Usage of different means to access banking services in the United States from 2012 to 2015

Characteristic	Bank branch	ATM	Telephone banking	Online banking*	Mobile banking**
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Release date

March 2016

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Region

United States

Survey time period

2012 to 2015

Number of respondents

2,373 respondents

Age group

18 years and older

Supplementary notes

* For online banking, respondents who reported that they did not have regular access to the Internet other than that provided by GfK were not asked the online banking question in the 2011-2013 surveys. In the 2014 survey, all respondents with bank accounts were asked the question about online banking, which raised the measure for 2014 to 74 percent - 2 percentage points higher than if these respondents had been excluded as in prior years.
2014 survey was carried out between 5th and 21st December.
** In 2015, For mobile banking, the percentage here differs from the incidence rates elsewhere in this report because the latter are computed for those with mobile phones and bank accounts.

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