Insurance and protection products related complaints in the UK H1 2022, by cause

Published by Statista Research Department, Mar 6, 2024
As of the first half of 2022, the large majority of the complaints submitted to the Financial Conduct Authority (FCA) regarding the general insurance and pure protection products in the United Kingdom (UK) were caused by general administration or customer service issues. General administration or customer service related complaints accounted for almost 64 percent of the insurance and pure protection product complaints reported to FCA in that time.

Distribution of complaints regarding the insurance and pure protection services in the United Kingdom (UK) in the 1st half of 2022, by cause of complaint

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Release date

October 2021

Region

United Kingdom

Survey time period

January 1 to June 30, 2022

Supplementary notes

Figures do not sum up to 100 due to rounding.

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