Current account switch service: customer awareness levels in the UK 2016-2023

Published by Statista Research Department, Jul 28, 2023
The share of customers aware of the Current Account Switch Service introduced by Payments Council in the United Kingdom (UK) increased overall until October 2017, when it peaked at 84 percent. However, it decreased with fluctuations after that. As of June 2023, 79 percent of respondents contacted declared that they were aware of the availability of the account switching service.

Share of customers aware of Payment Council's Current Account Switch Service in the United Kingdom (UK) from January 2016 to June 2023

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Source

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Release date

July 2023

Region

United Kingdom

Survey time period

January 2016 to June 2023

Age group

18 years and older

Method of interview

Online omnibus survey

Supplementary notes

Figures prior to July 2022 come from previous reports.

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