Online customer satisfaction with the post-purchase experience in Europe in 2015

The statistic illustrates the findings of a survey on the satisfaction of online customers with a variety of aspects of the post-purchase experience in Europe in 2015. During the survey it was found that 53 percent of respondents were satisfied with the return policy.

How satisfied are you with each of the following aspects of the post-purchase experience when shopping online?*

Share of respondents
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Source

Release date

March 2015

Region

Europe

Survey time period

March 2015

Number of respondents

6,328 respondents

Special properties

% Satisfied – Top 2 Box.*

Supplementary notes

* Scale of 1-7: “1” is Not At All Satisfied and “7” is Extremely Satisfied.

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