U.S. utility-customer communication: utilities with mobile apps 2014

This statistic shows the percentage of U.S. utilities using mobile applications and application functionalities when interacting with their customers in 2014. That year, some 40 percent of utilities in Eastern United States had apps to view outages.

Percentage of U.S. utilities using mobile applications and application functionalities for customer interaction as of 2014, by region and segment

SouthWestMidwestEast
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Sources

Release date

July 2014

Region

North America

Survey time period

2014

Supplementary notes

The figures are based on Booz Allen's analysis of utility mobile applications; segments based on J.D. Power 2014 Electric Utility Business Customer Satisfaction Study, according to the source.

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Statistics on "Electric utilities in the United States"

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