GB: Gas supplier switching rates of large suppliers 2016-2018

This statistic shows the internal and external switching rates of gas suppliers in the Great Britain (GB) from 2016 to 2018, by month. It shows that internal switching rates have decreased notably from 5.39 percent in January 2016 to 3.33 percent in December 2018.

Internal and external switching rates for gas suppliers in Great Britain (GB) from 2016 to 2018, by switching rate

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Release date

April 2019

More information

Region

United Kingdom (Great Britain)

Survey time period

2016 to 2018

Supplementary notes

The source notes that internal switching refers to a customer changing tariff, payment method or account management (online/offline) with their existing supplier. Internal tariff switching only includes tariff changes that, as a minimum, represent ‘active choices’. For example a customer switching by default from a dead tariff to a cheaper evergreen tariff may not reflect an active choice.

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