Sberbank Russia: customer satisfaction by segment 2022

Sberbank's premium channel Sber Premier enjoyed the highest number of satisfied customers in Russia, at 97 percent in 2022. The bank's insurance product for individuals entrepreneurs and small and micro businesses, 360 Protection Constructor, followed with over 96 percent of satisfied clients.

Sberbank's customer satisfaction rate with selected indicators in Russia in 2022

Characteristic	Customer satisfaction index (CSI)*
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Release date

April 2023

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Region

Russia

Survey time period

2022

Supplementary notes

*Sber Premier is Sberbank's premium service channel, offering premium service support on the dedicated call center line, priority service in the bank’s offices, packages with better cashback terms, more investment products, etc.

**360 Protection is Sberbank's insurance constructor product for individual entrepreneurs and small and micro businesses. The product includes four blocks where customers can insure their property, finances, personnel health and civil liability, as well as reimburse legal fees for contesting a tax inspection report.

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