Netherlands: manager evaluation of digitalization as a means to improve client relationships 2016

This statistic displays the manager evaluation of digitalization as a means to improve the relationship with clients in the Netherlands in 2016. Only one percent of the managers responding to this survey answered they do not see the importance of digitalization as a means to improve the relationship with their customers.

Do you agree with the statement that digitalization will improve your relationships with clients?*

Characteristic	Share of respondents
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Release date

May 2016

More information

Region

Netherlands

Survey time period

February to March 2016

Number of respondents

130*

Special properties

companies with 1,000 employees or more

Supplementary notes

More than 130 companies participated in this survey, representing over 300,000 employees and a turnover of more than 70 billion euros. Of the respondents 61 percent is CEO and 20 percent is CFO, CCO or Operational Director. Of the participating companies 41 percent does only B2B business, 28 percent does only B2C business and 31 percent does both.

* The source does not provide information on the original wording used during the survey. Thus, the wording chosen for this statistic may differ slightly from the one in the survey.

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