Survey on return of online purchased products in Denmark 2016

Published by Statista Research Department, Jun 10, 2016
This survey investigated how many online shoppers returned products after having used them although they didn't plan to keep them. The majority of respondents replied that they didn't return online purchased products after having used them.

Have you tried to return online bought products which you have used more than you could have in a physical shop, but didn't want to keep anyway?

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Release date

June 2016

Region

Denmark

Survey time period

May 2016

Number of respondents

1,010 respondents

Supplementary notes

Original survey question: "Har du prøvet at returnere en vare købt på nettet inden for de 14 dages returret, som du har taget i brug (mere end du kunne i en butik), men alligevel ikke ønskede at beholde?"

Survey question implied that products were returned within 14 days after purchase in accordance to the return policy.

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