EU: issues encountered during cross-border online shopping 2015

This statistic displays the results of a survey on the main problems experienced when making online purchases from retailers based in other EU countries in 2015. During the survey period, 23.1 percent of respondents reported that an item they had received was faulty.

Main problems experienced when making online purchases from retailers based in other EU countries in 2015*

Share of respondents
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Source

Release date

December 2015

Region

Europe, EU

Survey time period

July 2015 and August 2015

Number of respondents

403 respondents

Special properties

EU residents with online shopping experience.

Method of interview

Online survey

Supplementary notes

* The original survey question was phrased as follows:
"Have you experienced any of the following problems when buying from online retailers based in other EU countries? Select all that apply."

The source adds the following information: "The research did not target a proportionally representative sample of the EU population." The distribution of respondents was as follows:

Czech Republic 49.6%
United Kingdom 25.7%
Slovenia 9.6%
Germany 5.2%
France 2.3%
Denmark 1.8%
Belgium 1.8%
Slovakia 1.8%
Sweden 1.8%
Greece 1.8%

The survey was carried out on desktop, tablet and mobile devices.

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