EU: main recipients of cross-border online shopping complaints 2015

This statistic presents the results of a survey on the main online cross-border shopping complaint recipients in selected EU countries in 2015. During the survey period, 31.3 percent of responding EU residents reported that had never made any complaint after experiencing a problem with buying products and services from online retailers based in other EU countries.

Who have you complained to after experiencing a problem with buying products and services from online retailers based in other EU countries?

Share of respondents
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Source

Release date

December 2015

Region

Europe, EU

Survey time period

July 2015 and August 2015

Number of respondents

403 respondents

Special properties

EU residents with online shopping experience.

Method of interview

Online survey

Supplementary notes

The source adds the following information: "The research did not target a proportionally representative sample of the EU population." The distribution of respondents was as follows:

Czech Republic 49.6%
United Kingdom 25.7%
Slovenia 9.6%
Germany 5.2%
France 2.3%
Denmark 1.8%
Belgium 1.8%
Slovakia 1.8%
Sweden 1.8%
Greece 1.8%

The survey was carried out on desktop, tablet and mobile devices.

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