Share of major companies using online customer service in Sweden 2019

Share of major companies using online customer service (E-CRM) features in Sweden in 2019, by type of feature

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Source

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Release date

October 2019

Region

Sweden

Survey time period

2019

Special properties

84 prominent Swedish companies from eleven different industries*

Supplementary notes

* The source adds the following information:
"The following selection criteria have been used to identify the companies to include in the study:
• Significant turnover
• Decision-making mainly in Sweden
• No more than one brand in the same in the same industry per company"

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