Banking in Peru: perceptions on in-person & online customer care 2017

This statistic shows the results of a survey carried out in 2017 in Peru to find out about bank customers' perceptions regarding customer care via online and mobile banking as well as at the bank branch. When asked about their experiences with the different customer support channels, 52 percent of respondents stated that the customer service they received had been somewhat smooth.

From your experience as a bank customer, do you think online and mobile customer care is well integrated with customer support received at your bank branch?

Characteristic	Share of respondents
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Release date

August 2017

More information

Region

Peru

Survey time period

2017

Number of respondents

1,027 bank customers

Age group

18-65 years

Supplementary notes

The wording chosen for this statistic may differ slightly from the one in the survey.
The source does not provide an exact date of survey.
More information on this study's methodology can be found at Accenture Research.

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