Customer service: change in customers' expectations in the last year 2018

Do you have higher expectations for customer service today than you had one year ago?

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Release date

March 2019

Region

Worldwide, United States

Survey time period

2018

Number of respondents

5,000 respondents

Age group

18 years and older

Supplementary notes

Number of respondents is for the global survey. The source did not specify the number of U.S. respondents.

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