Importance of banks' digital and physical presence in Europe 2016

This statistic illustrates the importance of banks' digital and physical presence according to customers in selected European countries as of 2016. With an importance score of 64 percent, France was the European country where customers cared the most about the the physical presence of their bank. By contrast, customers from the UK and Germany valued banks' digital presence more than their physical one.

Importance of digital and physical presence of banks according to customers in selected European countries in 2016

Great digital presencePhysical presence
France62%64%
Global66%60%
UK57%48%
Germany59%44%
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Source

Release date

October 2016

Region

Worldwide, Europe

Survey time period

2016

Number of respondents

55,000 respondents

Age group

16 years and older

Special properties

Retail banking customers from 32 countries

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Statistics on "Banking in Poland"

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