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Messaging support has become a go-to for customers, and 74% of those who messaged with companies for the first time in 2020 plan to keep doing so
The study focuses on messaging trends for customer service worldwide. It includes data on leading messaging apps and social media channels used by companies for both human and automated interactions with their customers.
We provide information on industries, companies, consumers, trends, countries, and politics, covering the latest and most important issues in a condensed format.
Mon - Fri, 9am - 6pm (EST)
Mon - Fri, 9am - 5pm (SGT)
Mon - Fri, 10:00am - 6:00pm (JST)
Mon - Fri, 9:30am - 5pm (GMT)
Mon - Fri, 9am - 6pm (EST)