the most valuable airline brand in the world, lost a point and scored 76.
In 2023, airline companies had an average American Customer Satisfaction Index (ACSI®) score of 76. Alaska Airlines scored the highest at 81. This was an eight percent growth compared to the previous year when the company had 75 as a customer satisfaction score. Meanwhile, Delta Air Lines, American airline companies satisfaction index in April 2022 and March 2023
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ACSI®. (April 18, 2023). American airline companies satisfaction index in April 2022 and March 2023 [Graph]. In Statista. Retrieved May 02, 2024, from https://www.statista.com/statistics/1392855/customer-satisfaction-index-american-airlines/
ACSI®. "American airline companies satisfaction index in April 2022 and March 2023." Chart. April 18, 2023. Statista. Accessed May 02, 2024. https://www.statista.com/statistics/1392855/customer-satisfaction-index-american-airlines/
ACSI®. (2023). American airline companies satisfaction index in April 2022 and March 2023. Statista. Statista Inc.. Accessed: May 02, 2024. https://www.statista.com/statistics/1392855/customer-satisfaction-index-american-airlines/
ACSI®. "American Airline Companies Satisfaction Index in April 2022 and March 2023." Statista, Statista Inc., 18 Apr 2023, https://www.statista.com/statistics/1392855/customer-satisfaction-index-american-airlines/
ACSI®, American airline companies satisfaction index in April 2022 and March 2023 Statista, https://www.statista.com/statistics/1392855/customer-satisfaction-index-american-airlines/ (last visited May 02, 2024)
American airline companies satisfaction index in April 2022 and March 2023 [Graph], ACSI®, April 18, 2023. [Online]. Available: https://www.statista.com/statistics/1392855/customer-satisfaction-index-american-airlines/