Global consumers online delivery expectations 2021

When asked about the aspects they would change about the delivery of purchases online, nearly half (48 percent) of shoppers worldwide mentioned the speed. In addition, 42 percent said they would like to reduce the cost of delivery, and 41.6 percent stated they wished for more clarity on the exact delivery time.

Leading aspects that global shoppers would change about the delivery of products purchased online as of April 2021

Characteristic	Share of respondents
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Release date

July 2021

More information

Region

Worldwide

Survey time period

March 26 to April 14, 2021

Number of respondents

28,426 respondents

Age group

16 years and older

Special properties

consumers who shop online at least once a month

Method of interview

Online interview

Supplementary notes

The study was conducted in the following 17 countries:
- Europe: United Kingdom, Spain, France, Netherlands, Germany.
- APAC: China, Japan, Thailand, Indonesia, Australia, India, Australia, India.
- LATAM: Brazil, Argentina, Mexico, Colombia, Mexico, Colombia.
- USA.
- UAE.

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