The number of complaints received by the Financial Conduct Authority (FCA) regarding the financial services in the United Kingdom (UK) fluctuated considerably between the first half of 2010 and the first half of 2022. During the second half of 2022, the FCA received approximately 1.9 million financial products related customer complaints, a slight increase compared to the previous period.
Total number of complaints regarding financial services in the United Kingdom (UK) from 1st half 2010 to 1st half 2022 (in millions)
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Other statistics that may interest you Financial complaints and compensation in the United Kingdom
Customer complaints against financial services
8
- Premium Statistic Financial complaints to FCA in the UK H1 2022, by financial product
- Premium Statistic Financial products related complaints in the United Kingdom (UK) H1 2021, by cause
- Basic Statistic All financial products related complaints in the United Kingdom (UK) H1 2022
- Basic Statistic Financial products related complaints in the United Kingdom (UK) 2010-2022
- Basic Statistic Financial services related complaints in the UK H1 2023, by firm type
- Basic Statistic Number of complaints about financial services in the UK in H1 2022, by product
- Premium Statistic Financial Ombudsman: financial services new complaints in the UK 2008-2022
- Basic Statistic Gender distribution of customers who lodged financial complaints in the UK 2017-2020
Financial compensation of claimants
4
- Premium Statistic New claims received by financial services compensation in the UK 2020-2022
- Premium Statistic Total decisions by financial services compensation made in the UK 2020-2022
- Premium Statistic Average claim payouts of financial services compensation in the UK 2021/2022
- Premium Statistic Financial services compensation: total claim payments value in the UK in 2021/2022
Complaints against banking services and products
5
- Premium Statistic Banking products related complaints in the United Kingdom (UK) H1 2022, by cause
- Basic Statistic Banking products related complaints in the United Kingdom (UK) H1 2010-2022
- Basic Statistic Customer current account related complaints in the UK 2010-2023
- Basic Statistic Credit card related customer complaints in the UK 2007-2020
- Basic Statistic Saving accounts related customer complaints in the UK FY 2010-2023
Complaints targeting specific banks
7
- Basic Statistic Customer complaints against banking services in the UK H1 2023, by bank
- Basic Statistic Customer complaints opened against AIB Group (UK) Plc in the UK H2 2022
- Premium Statistic Complaints against the Bank of Ireland (UK) Plc in the UK H1 2023
- Premium Statistic Complaints against the Bank of Scotland in the UK H1 2023
- Premium Statistic Complaints against HSBC UK Bank filed in the UK H1 2023
- Premium Statistic Complaints against Lloyds Bank Plc filed in the UK H1 2023
- Premium Statistic Complaints against Santander UK plc in the UK H1 2023
Complaints against home finance and investment products
8
- Basic Statistic Investment products related complaints in the United Kingdom (UK) 2010-2022
- Premium Statistic Investment products complaints in the United Kingdom in H1 2022, by cause
- Basic Statistic Investment providers customer complaints in the UK H2 2022, by company
- Basic Statistic Complaints regarding home finance products in the United Kingdom (UK) 2010-2019
- Premium Statistic Home finance services complaints in the UK H1 2022, by cause
- Basic Statistic Complaints against home financing providers in the UK in H2 2022, by firm
- Premium Statistic Customer complaints relating to mortgage services in the UK 2010-2023
- Basic Statistic Complaints opened against Nationwide Building Society products in the UK in H1 2020
Complaints and claims against insurance products
7
- Premium Statistic Insurance and pure protection products customer complaints in the UK 2010-2019
- Premium Statistic Insurance and protection products related complaints in the UK H1 2022, by cause
- Basic Statistic Complaints against insurance providers in the UK H2 2022
- Premium Statistic Payment protection insurance related customer complaints in the UK 2009/10-2021/22
- Premium Statistic Motor insurance related new customer complaints in the UK 2009/10-2021/22
- Basic Statistic Financial Ombudsman: travel insurance related complaints in the UK 2010-2023
- Premium Statistic Complaints filed against Aviva Life Services UK Ltd in the United Kingdom H2 2022
Further related statistics
17
- Initial financial complaints to Ombudsman service in the UK 2018-2019, by product
- Ways of learning financial products among Millennials in the U.S. 2014, by gender
- Financial behavior of parents in the U.S. 2014, by frequency
- Financial behavior of children in the U.S. as of January 2015, by frequency
- Ways of learning financial products among Millennials in the U.S. 2014
- Ways of learning financial products among Hispanic Millennials in the U.S. 2014
- Share of willingness to migrate banking services to online in the UAE by product 2016
- Interesting topics on banking and financial services in Italy 2017
- Share of willingness to migrate online banking services Saudi Arabia by product 2016
- Italy: best ways to improve knowledge of banking and financial services 2017
- Knowledge of banking and financial products in Italy 2017
- Number of home and corporate banking users 2010-2021
- Benefits from knowing more about banking and financial products in Italy 2017
- Italy: training courses on banking and financial services & products 2017
- Complaints about financial disputes in China 2021
- SMEs knowledge of alternative finance options UK 2022, by finance form
- Chile: bank products penetration 2017
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Statistics
- Initial financial complaints to Ombudsman service in the UK 2018-2019, by product
- Ways of learning financial products among Millennials in the U.S. 2014, by gender
- Financial behavior of parents in the U.S. 2014, by frequency
- Financial behavior of children in the U.S. as of January 2015, by frequency
- Ways of learning financial products among Millennials in the U.S. 2014
- Ways of learning financial products among Hispanic Millennials in the U.S. 2014
- Share of willingness to migrate banking services to online in the UAE by product 2016
- Interesting topics on banking and financial services in Italy 2017
- Share of willingness to migrate online banking services Saudi Arabia by product 2016
- Italy: best ways to improve knowledge of banking and financial services 2017
- Knowledge of banking and financial products in Italy 2017
- Number of home and corporate banking users 2010-2021
- Benefits from knowing more about banking and financial products in Italy 2017
- Italy: training courses on banking and financial services & products 2017
- Complaints about financial disputes in China 2021
- SMEs knowledge of alternative finance options UK 2022, by finance form
- Chile: bank products penetration 2017
Statista. (November 14, 2022). Total number of complaints regarding financial services in the United Kingdom (UK) from 1st half 2010 to 1st half 2022 (in millions) [Graph]. In Statista. Retrieved April 26, 2024, from https://www.statista.com/statistics/415665/number-totals-financial-complaints-reported-to-fca-uk/
Statista. "Total number of complaints regarding financial services in the United Kingdom (UK) from 1st half 2010 to 1st half 2022 (in millions)." Chart. November 14, 2022. Statista. Accessed April 26, 2024. https://www.statista.com/statistics/415665/number-totals-financial-complaints-reported-to-fca-uk/
Statista. (2022). Total number of complaints regarding financial services in the United Kingdom (UK) from 1st half 2010 to 1st half 2022 (in millions). Statista. Statista Inc.. Accessed: April 26, 2024. https://www.statista.com/statistics/415665/number-totals-financial-complaints-reported-to-fca-uk/
Statista. "Total Number of Complaints regarding Financial Services in The United Kingdom (Uk) from 1st Half 2010 to 1st Half 2022 (in Millions)." Statista, Statista Inc., 14 Nov 2022, https://www.statista.com/statistics/415665/number-totals-financial-complaints-reported-to-fca-uk/
Statista, Total number of complaints regarding financial services in the United Kingdom (UK) from 1st half 2010 to 1st half 2022 (in millions) Statista, https://www.statista.com/statistics/415665/number-totals-financial-complaints-reported-to-fca-uk/ (last visited April 26, 2024)
Total number of complaints regarding financial services in the United Kingdom (UK) from 1st half 2010 to 1st half 2022 (in millions) [Graph], Statista, November 14, 2022. [Online]. Available: https://www.statista.com/statistics/415665/number-totals-financial-complaints-reported-to-fca-uk/