This statistic depicts the challenges of using chatbots for customer support as reported by adults in the United States in 2018. During the survey, just under 51 percent of respondents stated they dislike using chatbots as they keep them from accessing a live person.
Challenges of using chatbots according to adult internet users in the United States in 2018
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Other statistics that may interest you Customer service in the U.S.
Market overview
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Communication channels
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Customer satisfaction
5
- Basic Statistic Customers who stopped doing business due to poor customer service U.S. 2016-2020
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Self-service
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Digital trends
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- Basic Statistic Preferred contact channels for customers to resolve issues U.S. 2022
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Further related statistics
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- U.S. adults' fears when contacting customer support 2018
- Leading customer acquisition methods in the U.S. 2015
- Preferred contact methods of U.S. Millennials with selected companies 2014
- Preferred customer service channels in Norway 2016, by age group
- Potential blockers to using chatbots in U.S. 2017
- Preferred methods of communication with insurers in the U.S. 2016
- Preferred customer service channels in Sweden 2016, by age group
- Main benefits of using chatbots in Italy 2017
- Response time in customer service by communication channel U.S. 2017
- Challenges of using chatbots according to U.S. internet users 2018
- New-vehicle buyers in India - internet influence 2015-2016
- Factors organizations believe will reshape the CX worldwide by sector 2021
- Factors organizations believe will reshape the CX worldwide by country 2021
- Factors organizations believe will reshape the CX worldwide by region 2021
- Top three CX impact factors of customer satisfaction worldwide by service type 2018
- Top three CX impact factors of customer satisfaction worldwide by sector 2018
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- Top three CX impact factors of customer satisfaction worldwide by region 2018
- Top three impact factors of customer satisfaction CX worldwide 2018
- Benefits from an improving CX capability on organizations worldwide by sector 2019
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Statistics
- U.S. adults' fears when contacting customer support 2018
- Leading customer acquisition methods in the U.S. 2015
- Preferred contact methods of U.S. Millennials with selected companies 2014
- Preferred customer service channels in Norway 2016, by age group
- Potential blockers to using chatbots in U.S. 2017
- Preferred methods of communication with insurers in the U.S. 2016
- Preferred customer service channels in Sweden 2016, by age group
- Main benefits of using chatbots in Italy 2017
- Response time in customer service by communication channel U.S. 2017
- Challenges of using chatbots according to U.S. internet users 2018
- New-vehicle buyers in India - internet influence 2015-2016
- Factors organizations believe will reshape the CX worldwide by sector 2021
- Factors organizations believe will reshape the CX worldwide by country 2021
- Factors organizations believe will reshape the CX worldwide by region 2021
- Top three CX impact factors of customer satisfaction worldwide by service type 2018
- Top three CX impact factors of customer satisfaction worldwide by sector 2018
- Top three CX impact factors of customer satisfaction worldwide by country 2018
- Top three CX impact factors of customer satisfaction worldwide by region 2018
- Top three impact factors of customer satisfaction CX worldwide 2018
- Benefits from an improving CX capability on organizations worldwide by sector 2019
PC Magazine. (June 6, 2018). Challenges of using chatbots according to adult internet users in the United States in 2018 [Graph]. In Statista. Retrieved April 26, 2024, from https://www.statista.com/statistics/948934/challenges-chatbots-united-states/
PC Magazine. "Challenges of using chatbots according to adult internet users in the United States in 2018." Chart. June 6, 2018. Statista. Accessed April 26, 2024. https://www.statista.com/statistics/948934/challenges-chatbots-united-states/
PC Magazine. (2018). Challenges of using chatbots according to adult internet users in the United States in 2018. Statista. Statista Inc.. Accessed: April 26, 2024. https://www.statista.com/statistics/948934/challenges-chatbots-united-states/
PC Magazine. "Challenges of Using Chatbots According to Adult Internet Users in The United States in 2018." Statista, Statista Inc., 6 Jun 2018, https://www.statista.com/statistics/948934/challenges-chatbots-united-states/
PC Magazine, Challenges of using chatbots according to adult internet users in the United States in 2018 Statista, https://www.statista.com/statistics/948934/challenges-chatbots-united-states/ (last visited April 26, 2024)
Challenges of using chatbots according to adult internet users in the United States in 2018 [Graph], PC Magazine, June 6, 2018. [Online]. Available: https://www.statista.com/statistics/948934/challenges-chatbots-united-states/